LEGAL
Refund and Cancellation Policy
How cancellations, rescheduling, billing reviews, and refund requests are handled.
General Inquiries
General inquiries are free and create no payment obligation.
Paid Consultations
Paid consultations are available by arrangement. The exact consultation fee and duration are agreed in writing before payment. A paid consultation is eligible for a full refund when canceled in writing at least 48 hours before the scheduled start time. The invoice or booking confirmation must repeat the fee, duration, cancellation rule, and refund rule.
Consultation Cancellation and Rescheduling
A consultation canceled with less than 48 hours’ notice or missed without notice is nonrefundable. One reschedule may be requested with at least 48 hours’ notice, subject to availability. Consultation changes require at least 48 hours’ notice. Late cancellation and no-show treatment follows this consultation refund rule.
Custom Project Cancellation Before Work Begins
A custom digital-service project may be canceled in writing before work begins. Any unearned prepaid amount is refundable.
Work Performed and Authorized Costs
After work begins, amounts attributable to work performed, approved deliverables, authorized third-party costs, or other expressly approved expenses are nonrefundable. Any unearned balance is refundable. A project may be canceled at any time, but amounts due for work already performed and authorized nonrecoverable costs remain payable.
If Kairos Cannot Begin or Fulfill a Paid Service
If Kairos Dev Works LLC cannot begin or fulfill a paid service, it will review the matter and refund any unearned amount under the written proposal or agreement. These terms do not create a satisfaction guarantee or an automatic refund promise outside those written terms.
Refund Processing
Approved refunds are initiated to the original payment method within 10 business days. A customer’s bank or payment provider may require additional time.
Written Commercial Terms
The written proposal or invoice must disclose the exact scope, price, currency, payment schedule, deliverables, and applicable refund and cancellation terms before payment. No cancellation, rescheduling, or refund fee may be charged unless disclosed before payment in the applicable proposal, invoice, or agreement.
How to Request a Review
Cancellation, rescheduling, refund, billing, duplicate-charge, or dispute requests must be made in writing to support@kairosdevworks.online. Include only the invoice or engagement information needed to identify the matter; do not send card details or security codes.
Agreement Controls
The applicable proposal, invoice, booking confirmation, or signed engagement agreement controls the finalized service-specific refund and cancellation terms after it is reviewed and accepted. If a written agreement differs from this policy, the controlling document governs to the extent permitted by applicable law.
Contact
For billing and refund questions, contact support@kairosdevworks.online or 833-408-6823.
Business Contact Information
Business mailing address: 640 N Church St, Charlotte, NC 28202. Phone: 833-408-6823. Email: support@kairosdevworks.online. Online inquiries may be submitted 24/7. Support requests are monitored and handled as promptly as practicable; response times may vary.