LEGAL
Service Delivery and Fulfillment Policy
How Kairos Dev Works plans, delivers, reviews, and supports digital professional services.
Digital Services; No Physical Shipping
KAIROS DEV WORKS LLC provides digital and professional services. No physical goods are shipped unless a separate written agreement expressly states otherwise.
Inquiry and Requirements Review
The process generally begins with an inquiry or consultation request, followed by discovery and requirements review. An inquiry does not create a purchase or charge.
Written Scope and Approval
Before work begins, the applicable proposal, statement of work, or service agreement identifies the approved requirements, scope, deliverables, project expectations, approvals, and documented commercial terms.
Project Commencement and Communication
Work begins after the approvals, signature, invoice, or authorized payment stated in the applicable agreement. Most services are paid in full in advance. When delivery is far in the future, an advance payment and remaining balance due at the end of the service or an agreed final-delivery milestone may be used. Communication is generally remote by email, telephone, or online meeting.
Digital Delivery, Reviews, and Revisions
Website, software, automation, integration, maintenance, and support work is delivered through the communication, repository, file-sharing, or other method stated for the engagement. Reviews and included revisions are governed by the applicable written scope.
Client Delays and Scope Changes
Clients are responsible for timely content, access, feedback, and approvals. Client delays, missing materials, or missing approvals can move the delivery date. Material scope changes may affect project expectations as described in writing.
Maintenance and Technical Support
Post-launch maintenance, updates, troubleshooting, technical assistance, and support are provided only when included in the applicable service agreement or otherwise confirmed in writing.
Estimated Timelines and Closeout
Project dates are estimates unless a written agreement states otherwise and may vary based on scope and client responsiveness. The engagement closes when the agreed deliverables, review process, and closeout steps are complete.
Contact
Questions about service delivery may be directed to support@kairosdevworks.online or 833-408-6823.
Business Contact Information
Business mailing address: 640 N Church St, Charlotte, NC 28202. Phone: 833-408-6823. Email: support@kairosdevworks.online. Online inquiries may be submitted 24/7. Support requests are monitored and handled as promptly as practicable; response times may vary.